Problem Resolution

If you think you have discovered an issue with the software which is not answered within this help system please visit the FAQ page on the S.O.L.I.D. Authentication® web site at www.solidauthentication.com.

If this still doesn't solve your question then please e-mail support@firstcybersecurity.com.

Please include as much detail as you can including:

- Program Version (available in the Properties About window)

- The operating system and version you were using at the time (e.g. Windows 7)

- The browser and version you were using at the time (e.g. IE8 )

- The URL you were visiting at the time

- What happened

- What you expected to happen

- Is the situation repeatable

- Without this basic information issues can not be investigated.

Thank you.